Support
We’re here to help—before, during, and after your project.
Reach us any time using the options below, and we’ll route your request to the right person fast.
How to reach us
Phone (Support & Scheduling): 314-532-5699
Service Area: Greater St. Louis + nearby counties
Languages: English • Español (Hablamos español)
Tip: When you email us, include your address, best contact number, and photos/video of the issue so we can triage quickly.
What we help with
Scheduling & Rescheduling
Project Updates & Coordination
Estimate Questions & Scope Clarifications
Billing & Receipts
Warranty & Punch-List Requests
Safety or Property Concerns (escalated immediately)
Response times
New service requests: same business day or next business day at the latest.
Active projects: priority queue; your superintendent will reply as soon as they clear the current safety check or task.
Urgent issues (water/gas/electrical hazards): call 314-532-5699 now. If life-safety is at risk, dial 911 first.
How we triage your request
To keep you safe, on-time, and on-budget, we route work to the right team from the start:
Handyman (Tasks, Services, Maintenance): Small, single-trade, non-structural items.
General Contracting (Projects & Remodels): Multi-day work, structural elements, or anything requiring permits.
Licensed Trades: Electrical, plumbing, HVAC, or specialty diagnostics.
If your request involves permits, major electrical/gas, roof structure, hazardous materials, or >$2,500 scope, we’ll automatically escalate it to GC or the appropriate licensed trade.
What to include (the “fast-track” checklist)
Address and access notes (gate codes, pets, parking)
Clear photos/video and rough measurements
Preferred days/times for the visit
Anything already tried or recently changed (fixtures, breakers, valves, apps)
No Walkthrough Fees
We’ve removed all service call / walkthrough fees. If a pre-visit is needed, we’ll confirm it using our fee-free walkthrough process and then present your options.
Estimates, Deposits & Scheduling
Your estimate will outline inclusions/exclusions and your next steps. To lock your spot on the calendar, we’ll send a Scheduling & Mobilization invoice that covers materials and getting the crew on site. Once that’s paid, you’re officially on the schedule and we stage materials.
Payments
We accept major cards and digital invoices. You’ll receive itemized receipts for your records.
Warranty & Quality Assurance
We stand behind our workmanship. If something feels off after we finish, email support@legendaryserviceco.com with your job number and photos. We’ll assess and schedule a remedy visit when applicable, fast.
Safety First
If you smell gas, see active sparking, or have rising water, leave the area and call 911. Then call us at 314-532-5699 so we can coordinate the right trade and documentation for your insurer if needed.
Accessibility
Need a little extra support? Let us know about mobility needs, hearing/vision preferences, or language preferences when you book—we’ll accommodate.
Still Have questions?
Email support@legendaryserviceco.com or call 314-532-5699.
We’re grateful for the chance to serve—and we hope your experience with us is, well… Legendary.